At Boye® Crochet Hooks, Knitting Needles, Knitting Loom, we respect the privacy of our users and are committed to protecting it. This Privacy Policy explains how we collect, use and disclose information from you when you access or use our website.
Information We Collect
We only collect information that is necessary, relevant and helpful for providing you the best service possible. The types of information we collect depends on how you interact with our site and services.
Information You Provide Directly to Us
When you sign up for an account, make a purchase, participate in any interactive features of our services, fill out a form, request customer support, or otherwise communicate with us, we may collect information like:
- Contact details such as your name, email address, phone number, postal address to manage your account, fulfill your orders, and keep you informed on orders, products and services.
- Payment information such as your credit/debit card number, expiration date, CVV code, and billing address to process payments and prevent fraudulent transactions.
- Profile information such as your username, profile photo, gender, birthday, preferences and interests to personalize your account and recommendations.
- Communications such as email content, chat logs and customer service calls to provide customer support and improve interactions.
Information Automatically Collected from Your Use of Our Services
When you interact with our websites, mobile apps, emails, and tools, we receive some information automatically:
- Log data such as your IP address, access dates and times, browser type and language, and referring website addresses.
- Usage data such as your searches, views, clicks, taps, bookmarks, and other interactions for analytics, marketing, and optimization.
- Device data such as your device type, operating system, settings, unique identifiers, and crash data for functionality and diagnostics.
- Location data such as your device’s GPS signal, WiFi signal, nearby cell tower signals to provide location-based services.
- Cookie data such as information stored in cookies or similar technologies on your device identifiers, preferences, and settings to personalize your experience.
Information Collected from Other Sources
We may receive information about you from other sources, including:
- Third-party services if you link, connect, or login to our services with a Google, Facebook or other account.
- Partners and advertisers provide us with information as part of a co-branded offer or advertising campaign.
- Publicly-available sources such as open government databases or other data in the public domain.
How We Use Information
We only process your information in ways that are compatible with the purposes we collected it for. These purposes include:
- Providing our service to create and manage your account, fulfill your orders, process payments, communicate with you about orders, monitor analytics, conduct marketing, and provide customer support.
- Improving our products and services by better understanding how users access and use our services to optimize the design and functionality, ensure technical working order, and diagnose problems.
- Personalizing content and experiences so the content, recommendations, offers and advertisements shown are most relevant and timely for you based on your searches, clicks, purchases, interests, location, and more.
- Keeping our services safe and secure by detecting and preventing fraud, spam, abuse, security incidents, and other harmful activity through analytics and risk assessments.
- Marketing and advertising by sending promotional communications, targeted emails, marketing via social media, advertisements on other websites and apps based on your interests inferred from your activity, location, demographics and more. You can opt out anytime.
- Complying with legal obligations such as enforcing our terms, detecting and preventing violations, protecting consumer rights, and complying with regulatory requirements.
Sharing Information
We do not sell or rent your personal information to third parties. The instances where we may share your information include:
- Service providers and partners who assist us in operating our services, marketing, fulfilling orders, conducting surveys and analytics, and keeping our services safe and secure. We only provide them with the minimum information needed to perform these limited functions.
- Affiliates and subsidiaries within our corporate group to provide joint content, services like registrations, order fulfillments, analytics, marketing and customer support. Affiliates follow practices that are substantially similar to ours regarding use and disclosure.
- During mergers and acquisitions user information may be transferred as part of restructuring, investment or financial/asset sale transactions if adequate protection is ensured.
- To comply with legal requirements such as enforcing our terms, addressing privacy concerns, complying with court orders, warrants, or other valid legal processes.
- To protect rights, property and safety of us, our users, customers and the public from harm or illegal activities by disclosing information to law enforcement, government officials, and private parties, if needed and justifiable.
Your Choices and Rights
We provide you control over your information by:
- Providing privacy settings and preference options like opting out of certain uses of data such as marketing and advertising personalization. You can adjust these in your account settings.
- Being transparent about what data we collect and use through disclosures like this policy. We urge you to review the privacy settings and notices of websites and apps you use to learn about their data practices.
- Honoring your rights under applicable privacy laws across jurisdictions:
- Right to be informed about our data practices
- Right to access the data we hold about you
- Right to have your data deleted
- Right to object to processing of your data
- Right to restrict how your data is used
- Right to data portability to take your data elsewhere
- Right to not be subject to automated decision-making
To make a request based on your rights, please contact our Privacy Team via email at [email protected] or write to us. We may request you to verify your identity for security purposes before acting on requests.
Data Retention
We retain your personal information for the period necessary to fulfill the purposes we collected it for, including satisfying legal, accounting or reporting requirements.
To determine the retention period, we consider the amount, nature, and sensitivity of the information, the potential risk from unauthorized use or disclosure, and whether we can achieve the purposes through other means.
After it is no longer necessary to keep your information, we dispose it securely following internal procedures and regulatory requirements.
Security of Your Information
We are committed to protecting your information from unauthorized access, use or disclosure. We secure it by:
- Using technical measures like encryption, password protection, and network protection
- Following industry standards and best practices in information security management
- Restricting staff access to systems and information only to the extent necessary to serve you as our user
- Contractually requiring service providers we share your information with to also use adequate security and confidentiality measures
Despite best efforts, security risks cannot be eliminated completely. We will promptly notify you in the event of a breach affecting your personal information, in compliance with applicable regulations.
International Data Transfers
We store and process your information globally, wherever our data centers, service providers and partners are located. We take measures to comply with applicable laws when we transfer the personal information we collect about you internationally.
Children’s Privacy
Our services are restricted to users who are 18 years of age or older. We do not intend to collect or process personal data of children under 18. If you learn a child has provided us such information without parental consent, please contact us so we can take appropriate measures.
Changes to this Policy
As our privacy practices evolve over time, we may make changes to this policy. We will notify you of significant changes by posting a prominent notice on our website. We encourage you to periodically review this page for the latest on our privacy practices.
How to Contact Us
If you have any questions or concerns about our privacy policy or information practices, you can get in touch with our Privacy Team by emailing [email protected].
This policy was last updated on January 1, 2023.
